Our Promise to You
At stylesthread, operated by Pivotra Labs Private Limited, your satisfaction is paramount. While we work hard to deliver exquisite fashion pieces, we recognize that returns may sometimes be necessary. This policy outlines the guidelines, procedures, and timelines for returns and refunds, ensuring a straightforward experience.
Policy Scope
In this document, “we,” “our,” and “us” refer to Pivotra Labs Private Limited, and “you,” “your,” and “user” refer to our valued customers. By purchasing from our website, you agree to the following return and refund conditions.
Eligibility Criteria for Returns
- The item must remain unused, unaltered, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The product must not be washed, worn, or modified in any way.
- Return requests must be initiated within the designated period starting from the delivery date.
- Requests not meeting these criteria may be declined.
How to Initiate a Return
- Contact Support: Email us at pivotralabspvtltd@gmail.com with your order number and a brief explanation for the return.
- Provide Evidence: If your return involves a defect or an error, include clear photographs of the issue.
- Follow Guidance: Once your request is reviewed, we will send you instructions along with the return address.
Refund Process & Timeline
- Once the returned item is received and inspected, we will update you on the status of your refund.
- Approved refunds will be processed to the original payment method within 5–7 business days.
- A confirmation email will be sent once the refund process has started.
Partial Refunds
- In cases where the product is partially non-compliant with our return criteria (e.g., minor damage or missing components), a partial refund may be issued at our discretion.
Non-Returnable Items
- Products missing their original packaging, tags, or labels, or those showing clear signs of use or damage, are ineligible for return.
- Items marked as non-returnable at the time of purchase are final sale.
Need Help?
For further assistance or questions regarding our Returns & Refunds Policy, please contact our support team at pivotralabspvtltd@gmail.com.
Thank you for choosing stylesthread, your satisfaction is our top priority.
