At stylesthread, a platform managed by Pivotra Labs Private Limited, we are dedicated to providing an exceptional shopping experience. We recognize that there may be instances when you wish to cancel an order. This policy outlines the process for cancellations, eligibility requirements, and our refund procedures to make the process as straightforward as possible.  

Understanding the Policy  

Within this document, “we,” “our,” and “us” refer to Pivotra Labs Private Limited, while “you,” “your,” and “users” denote our esteemed customers. By proceeding with your order, you agree to the cancellation terms detailed herein. Please read through these guidelines before submitting any cancellation request.  

Eligibility for Cancellation  

• We work hard to accommodate cancellations, provided the order has not yet been processed or shipped.  
• Orders for customized or special-made items may have additional restrictions and might not be eligible for cancellation.  
• Check your order status via your account dashboard or get in touch with our support team to determine if your order can be canceled.  
• Once the order has been dispatched, cancellation is no longer possible, and other options will need to be considered.  

Time Limits for Cancellation  

• Cancellation requests must be made while the order is still in the processing phase.  
• As soon as an order enters the shipping phase, it becomes non-cancellable.  
• During peak seasons or promotional events, there may be tighter restrictions; all details will be available at checkout.  

Steps to Cancel Your Order  

1. Sign in to your account.  
2. Access the ‘Orders’ section.  
3. Identify the order you wish to cancel and click on the ‘Cancel’ button.  
4. Follow the instructions provided to complete your cancellation request.  

For any issues, our customer support team is ready to assist.  

Refund Information  

• If your cancellation is approved, the refund will be issued back to the original payment method.  
• Refunds are generally processed within 5–7 business days, with a confirmation email sent upon initiation.  
• Should there be any delays, please reach out to our support team for help.  

Orders Not Eligible for Cancellation  

• Cancellations are not allowed for orders already route.  
• Specific promotional orders may have unique cancellation policies noted during checkout.  

Final Note   
We reserve the right to update these terms as needed. Stylesthread also retains the authority to cancel orders that do not adhere to our guidelines or appear to be fraudulent. In any conflicts, the terms outlined on our website shall be considered final.  

Support   
For further clarification or assistance regarding order cancellations, please contact us at pivotralabspvtltd@gmail.com. Thank you for shopping with stylesthread and for your understanding.